SMS Ordering
Customers using SMS to Order
In addition to being able to place retail orders by phone and the web, increasingly retailers are using SMS message ordering. It provides customers more flexibility when ordering from you.
SMS messaging is now the most popular means of communication creating an increasing expectation to be able order products and services by SMS. SMS ordering simplifies the process for both customer and retailer, as the customer avoids the likelihood of being held in a phone queue, and the retailer has a visual presentation of the order which can also be integrated directly into the POS system.
TextAddress
X-on's TextAddress service is an extension of 2 Way SMS providing a simple and low cost method for customers to place orders.
X-on TextAddress looks like a standard mobile phone number and can be included on all promotional and packaging material along with your phone number, email and web addresses.
You can use a web form on a PC to send a message (a TextAddressCard) allowing somone calling in to add the TextAddress to their contacts for use next time they order.
When a customer sends you a text order it can be delivered as an email or as an instant message on the X-on Text Console.
The X-on TextAddress SMS ordering system automatically creates a marketing database of your customers to be used in future promotions. Customers can easily be contacted with a single click of a button.
Phone System Integration
Integration with X-on's PhonePresence Phone System can ensure all your mobile callers are sent a TextAddressCard automatically.
TextAddress costs a low monthly rental, with SMS orders being charged to the customer as they are a standard text. TextAddressCards are available for a low cost per unit bundled along with customer messaging.
For further information on SMS Ordering please call 0333 332 0000 or contact X-on.